Sotel Product Return and Warranty Policies

Standard Warranty:

Standard Product Warranty Exclusions:


Refurbished / Remanufactured Equipment

Shipping Fees

Restocking Fees

Advance Replacement


"Warranty coverage, as described herein, is limited to Ninety (90) days, beginning on the Delivery Date, items which have been repaired by SoTel and returned to the customer for use."

(1) “Customer” constitutes the immediate purchaser of Covered Products directly from SoTel. Claims on Covered Products resold, leased or otherwise transferred by Customer to other parties will be honored under the original terms and conditions, but only as facilitated by Customer as Claimant. Non-Customer claims will not be honored.


To start a return or exchange please click here