Provisioning & Other Services

Out-of-the-box Phone Service

Buy Back Program

Logistics & Asset Management

Customized Logistics Programs


Basic IP Phone Provisioning

  • Load base configuration that may include:
    • FTP/TFTP settings
    • DHCP settings
  • MAC addresses and serial numbers via email
  • Provisioned for Plug and Play use at customer site
  • Phones are fully configured, functional, and tested before shipping to ensure out-of-box reliability


Labeling the outside of every box is convenient and ensures delivery of the right phone to the right place.

  • Includes: MAC address, name, serial number, location, and the extension for each specific phone.

Buy Back Program

When your customers are ready to upgrade, sell their used products back to SOTEL!

As a top purchaser of user equipment, SOTEL will buy back your used Avaya, Cisco, Polycom, Nortel and NEC products at a competitive price.

We ensure top-value and may be able to offer you credit towards your next equipment purchase. In support of Green Initiatives, your used equipment will not be thrown away, but given new life through our vigorous remanufacturing process. You can also rest-assured that device hard-drives will be wiped clean, preventing security breaches.

Please read our Buy Back Procedure.

Logistics & Asset Management

SOTEL is excited to help you save even more by offering:

Professional staff will take care to ensure proper inventory control of your products, accuracy in shipping and timely delivery of products.

Choose from one of two great service options:

Basic Storage Service: Rent space and store your products in the safety of our warehouse for one low, flat rate. Pick up and ship your products when you need.

Platinum Storage Service: Rent space, store your products and take advantage of our logistics and shipping services. Our team will package and ship your orders on your behalf.

Contact us today to set up a consultation.

Customized Logistics Programs

  • Provisioning and logistics for over 15,000 phones per month
  • Primary reverse logistics for major VARs and service providers
  • Return Merchandise Authorization (RMA) services
  • Warehousing agreements
  • Installation and de-installation services
  • Complete project design, implementation and design-build services
  • Ongoing inventory management and control
  • Equipment buy-back portals
  • End of life program support
  • Outsourcing

Contact us today to set up a consultation on how we can customize a program specific to your needs!


Sometimes, Good Parts Go Bad

Ensure your customers’ networks run at peak performance with maintenance from SOTEL.

Upgrading an entire system can be expensive. Make your customers’ systems go further by purchasing a maintenance bundle through SOTEL. We have maintenance services available for most equipment, most software* and offer configuration assistance.

Help your customers choose the service level that works for them and see everything SOTEL can do.