SoTel will accept a return on good product within 30 days of shipping for any reason with a 15% restock fee. Must be in original box with no writing, tape, or damage of any kind to the box.

For new product: Serial number on the phone must match the box it is returned in.

If for any reason the product can no longer be sold as NEW we will charge a higher restock fee depending on the cost difference to bring in as used.

After 30 days we repair/replace only.

Start the RMA Process.